Last Updated: July 10, 2026
Our Commitment
Metro Detroit Grab Bars is committed to providing a website and customer experience that is accessible and usable by as many people as reasonably possible, including individuals with disabilities.
We believe that access to home-safety information, scheduling options, service details, and customer support should be clear, respectful, and available to everyone.
Accessibility Efforts
We are working to improve the accessibility and usability of metrodetroitgrabbars.com and to follow generally recognized digital-accessibility practices.
Our ongoing efforts may include:
- Providing clear page headings and content structure
- Using readable font sizes and sufficient color contrast
- Providing text alternatives for meaningful images when appropriate
- Supporting keyboard navigation
- Using descriptive links and button labels
- Making forms easier to understand and complete
- Supporting screen readers and other assistive technologies
- Maintaining responsive layouts for mobile phones, tablets, laptops, and desktop computers
- Reducing unnecessary motion or visual distractions
- Reviewing new website features for accessibility concerns
Accessibility Standard
Metro Detroit Grab Bars uses the Web Content Accessibility Guidelines, commonly known as WCAG, as a reference for improving website accessibility.
Our current goal is to support the principles and applicable Level AA recommendations of WCAG 2.2 where reasonably achievable.
WCAG is an internationally recognized set of recommendations for making web content more accessible to people with disabilities.
This statement describes our accessibility efforts and goals. It is not a representation that every page, feature, document, third-party service, or piece of content currently conforms fully to every WCAG success criterion.
Continuous Improvement
Website accessibility is an ongoing process.
We may continue to review, test, improve, repair, or replace website components as technology, standards, content, and customer needs change.
Some accessibility issues may take time to identify and correct, particularly when they involve older content, third-party software, external services, or technical limitations outside our direct control.
Assistive Technology
This website is intended to work with commonly used browsers, operating systems, screen readers, zoom tools, voice-control software, keyboard navigation, and other assistive technologies.
Accessibility may vary depending on:
- The device being used
- The browser version
- The operating system
- Individual accessibility settings
- Assistive technology
- Internet connection
- Third-party software
- User-selected display settings
For the best experience, visitors should use current versions of their browser, operating system, and assistive technology whenever reasonably possible.
Keyboard Access
We aim to make important website functions available without requiring a mouse or touchscreen.
Visitors should generally be able to use the Tab key to move through interactive elements and the Enter or Space key to activate buttons and links.
If keyboard focus is difficult to see, becomes trapped, skips an important control, or fails to activate a feature, please report the issue using the contact information below.
Text Size and Display
Visitors may use browser or device controls to enlarge text, zoom the page, adjust display contrast, use reading modes, or change other visual settings.
The website should remain usable at commonly supported zoom levels, although certain layouts may adjust or stack differently on smaller screens or at higher magnification.
Images and Media
We aim to provide meaningful text alternatives for important images when appropriate.
Decorative images may not include descriptive alternative text when they do not provide information necessary to understand the page.
If video or audio content is added in the future, we will work toward providing captions, transcripts, descriptions, or other accessible alternatives when appropriate.
Forms and Online Scheduling
We aim to make forms, scheduling tools, and customer-information fields understandable and accessible.
Form fields should include clear labels or instructions whenever reasonably possible.
If a visitor is unable to complete an online form or scheduling process, assistance may be requested by phone or email.
Third-Party Content and Services
Some website features may be provided by third parties, including:
- Payment processors
- Scheduling systems
- Mapping services
- Financing providers
- Communication tools
- Website hosting providers
- Embedded content
- Social media platforms
- Artificial-intelligence tools
- External websites
Metro Detroit Grab Bars may not control the accessibility of every third-party platform, application, document, or service.
We encourage third-party providers to offer accessible experiences, but their content and technology are governed by their own accessibility practices and policies.
PDFs and Documents
Some downloadable documents, forms, certificates, or PDF files may not be fully accessible to every user or assistive technology.
Visitors who experience difficulty accessing a document may request the information in another reasonably available format.
Alternative Access
If any part of the website is difficult to access, Metro Detroit Grab Bars will make reasonable efforts to provide the requested information or assistance through another available method.
Alternative assistance may include:
- Telephone support
- Email support
- Verbal explanation of website information
- Help completing a form
- Scheduling assistance
- A reasonably available alternative document format
The availability and form of an alternative method may depend on the nature of the request and the resources reasonably available.
Accessibility Feedback
We welcome feedback about the accessibility of our website and services.
When reporting an accessibility issue, please provide as much of the following information as possible:
- The page or feature involved
- The website address or page title
- A description of the problem
- The device being used
- The browser being used
- The assistive technology being used, if applicable
- The format or assistance requested
- Your preferred method of contact
Please do not include unnecessary medical, financial, payment-card, or other sensitive information in an accessibility message.
Response to Accessibility Requests
We will make reasonable efforts to review accessibility feedback and respond appropriately.
Response times may vary depending on:
- The nature of the issue
- The technical investigation required
- The involvement of a third-party provider
- The requested accommodation
- The availability of a practical alternative
Reporting an issue does not guarantee that every requested modification can be made immediately or in the exact manner requested.
Physical Service Accessibility
This Accessibility Statement primarily addresses access to our website and digital communications.
Customers who need reasonable communication assistance or have accessibility-related concerns regarding an in-home assessment or installation appointment should contact us before the appointment.
Please tell us about communication or access needs that may affect the scheduled visit so we can determine what reasonable arrangements may be available.
We do not require customers to disclose a diagnosis. Only information reasonably necessary to understand the requested assistance should be provided.
Limitations
Although we work to improve accessibility, we cannot guarantee that:
- Every website page is free from accessibility issues
- Every feature works with every assistive technology
- Every third-party service is fully accessible
- Every older document is available in every format
- Every accessibility issue can be corrected immediately
- The website will display identically on every device or browser
We remain committed to identifying practical improvements and helping visitors obtain information when a barrier is reported.
No Retaliation
Metro Detroit Grab Bars will not intentionally deny service or treat a person unfairly because they report a website accessibility issue or request reasonable communication assistance.
Changes to This Statement
We may update this Accessibility Statement as our website, technology, services, accessibility practices, or legal responsibilities change.
The “Last Updated” date will identify the most recent revision.
Contact Us
To report an accessibility issue or request assistance, contact:
Metro Detroit Grab Bars
Operated by Heritage Senior Home Safety Solutions of Michigan, LLC
Phone: (947) 233-0991
Email: info@metrodetroitgrabbars.com
Website: MetroDetroitGrabBars.com
When contacting us, please state that your message concerns website accessibility.
Final Statement
Metro Detroit Grab Bars is committed to improving access to its website, information, and customer-support options and to addressing reported accessibility barriers in a respectful and practical manner.
