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🛡️ The Heritage Promise — protecting independence today, preserving it tomorrow.Begin with your $149 Heritage Home Safety Assessment.Your $149 becomes your Safety Credit when you move forward.The Signature Safety Package includes two professionally installed grab bars.Total investment: $579, all-inclusive.Tap Start Assessment to begin.Prefer to speak with us? Tap Call Now.Atlas is ready to guide your request.A simple grab bar prevents the most common bathroom falls.Serving Metro Detroit families with care, craft, and quiet confidence.🛡️ The Heritage Promise — protecting independence today, preserving it tomorrow.Begin with your $149 Heritage Home Safety Assessment.Your $149 becomes your Safety Credit when you move forward.The Signature Safety Package includes two professionally installed grab bars.Total investment: $579, all-inclusive.Tap Start Assessment to begin.Prefer to speak with us? Tap Call Now.Atlas is ready to guide your request.A simple grab bar prevents the most common bathroom falls.Serving Metro Detroit families with care, craft, and quiet confidence.
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Refund & Cancellation Policy

Clear, fair, and transparent information regarding appointment cancellations, assessment payments, installation payments, refunds, and rescheduling.

Effective Date: July 10, 2026

Introduction

Metro Detroit Grab Bars is committed to providing clear, fair, and transparent information regarding appointment cancellations, assessment payments, installation payments, refunds, and rescheduling.

This Refund & Cancellation Policy applies to services scheduled or purchased from Metro Detroit Grab Bars, operated by Heritage Senior Home Safety Solutions of Michigan, LLC.

1. Professional Home Safety Assessment Payment

A $149 payment is required to reserve a Professional Home Safety Assessment appointment.

The $149 assessment payment is non-refundable, except where a refund is required by applicable law or where Metro Detroit Grab Bars cancels the appointment and is unable to provide a reasonable replacement appointment.

The assessment payment compensates Metro Detroit Grab Bars for reserving appointment availability, preparing for the visit, travel, professional evaluation, and the time assigned to the customer’s appointment.

When the customer proceeds with the eligible $579 Safe Home Package, the $149 assessment payment is fully credited toward the package price.

The assessment credit:

  • Has no cash value
  • May not be transferred to another customer without written approval
  • May only be applied to the qualifying installation associated with the assessment
  • May not be combined with another assessment credit unless approved in writing

2. Customer Cancellations

Customers should provide notice as soon as possible if they need to cancel an assessment or installation appointment.

Cancellation of an appointment does not automatically create a right to a refund of the $149 assessment payment.

Any refund request will be reviewed based on:

  • Whether Metro Detroit Grab Bars performed or prepared to perform the scheduled service
  • Whether travel, scheduling, administrative, inspection, or preparation costs were incurred
  • Whether customized or special-order materials were purchased
  • Whether applicable law requires a refund
  • Whether Metro Detroit Grab Bars canceled the service

Nothing in this policy limits any cancellation or refund right that cannot legally be waived.

3. Rescheduling

Customers may request to reschedule an appointment by contacting Metro Detroit Grab Bars before the scheduled appointment time.

A rescheduling request is not guaranteed and remains subject to appointment availability.

Metro Detroit Grab Bars may allow the original $149 assessment payment to be transferred to one replacement appointment when:

  • Reasonable advance notice is provided
  • The request is made before the scheduled appointment
  • No repeated cancellation or rescheduling history exists
  • The new appointment is scheduled within the timeframe approved by Metro Detroit Grab Bars

Repeated rescheduling, same-day cancellation, or failure to appear may result in forfeiture of the original assessment payment and the requirement of a new payment before another appointment is reserved.

4. Same-Day Cancellations and Missed Appointments

The $149 assessment payment will generally be forfeited when:

  • The customer cancels on the scheduled appointment date
  • The customer is unavailable when the representative arrives
  • Metro Detroit Grab Bars cannot safely or legally enter the property
  • Access to the bathroom or proposed work area is not available
  • The customer provides an incorrect address
  • A responsible adult is not present when required
  • The appointment cannot proceed because of conditions within the customer’s control

A new assessment payment may be required before another appointment is scheduled.

Exceptions may be considered for documented emergencies or other circumstances approved by Metro Detroit Grab Bars.

5. Installation Cancellations

The remaining installation balance is due before installation work begins.

A customer may cancel before work begins, subject to:

  • The non-refundable assessment payment
  • Charges for completed services
  • Charges for approved special-order or customized products
  • Charges for materials that cannot reasonably be returned
  • Any cancellation rights provided by applicable law

Once installation work has begun, payments for labor, materials, travel, preparation, completed work, and services already provided are non-refundable except where required by law.

6. Products and Materials

Products that have been installed, opened, altered, drilled, mounted, customized, special ordered, or otherwise prepared specifically for the customer are not returnable or refundable unless required by law.

Uninstalled, unopened, standard-stock products may be eligible for a return credit when:

  • The request is made within a reasonable timeframe
  • The product is unused and in original condition
  • The return is permitted by the supplier or manufacturer

Any approved refund may be reduced by restocking, shipping, processing, return, or supplier charges.

7. Completed Services

Fees paid for completed assessments, consultations, travel, inspections, evaluations, installations, labor, documentation, testing, or other completed services are non-refundable except where required by law.

Customer dissatisfaction based solely on personal preference, appearance, placement approved by the customer, or a change of mind after work has been completed does not automatically qualify for a refund.

This section does not limit any rights relating to defective workmanship or other rights that cannot legally be waived.

8. Company Cancellations

Metro Detroit Grab Bars may cancel or reschedule an appointment because of:

  • Severe weather
  • Unsafe property conditions
  • Illness or emergency
  • Vehicle or equipment problems
  • Material availability
  • Staffing limitations
  • Conditions that prevent safe or lawful performance
  • Events beyond the company’s reasonable control

When Metro Detroit Grab Bars cancels an appointment, the customer will generally be offered a replacement appointment.

If Metro Detroit Grab Bars permanently cancels the service and cannot provide a reasonable replacement appointment, amounts paid for services not performed will be refunded, excluding charges for services, materials, or obligations already completed or incurred where legally permitted.

9. Safety-Related Refusal or Cancellation

Metro Detroit Grab Bars may stop, refuse, cancel, or reschedule service when conditions are unsafe, unsuitable, unlawful, or outside the company’s approved service scope.

Examples include:

  • Unsafe structural conditions
  • Suspected asbestos, mold, water damage, or hazardous materials
  • Electrical or plumbing hazards
  • Aggressive animals
  • Threatening, abusive, discriminatory, or unsafe behavior
  • Inability to identify an appropriate installation location
  • Work requiring licensing, permits, structural modifications, or services outside the agreed scope
  • Conditions that prevent proper installation

Refund eligibility in these situations will depend on services already performed, expenses already incurred, products ordered, and applicable law.

10. Refund Processing

Approved refunds will generally be returned to the original payment method.

Processing times depend on the payment provider and financial institution. Metro Detroit Grab Bars does not control the time required for a bank or card issuer to post an approved refund.

Cash refunds will not be issued for payments made electronically.

Refunds will not be provided to a different person, card, or payment account unless required by law or approved through a documented payment-resolution process.

11. Chargebacks and Payment Disputes

Customers should contact Metro Detroit Grab Bars before initiating a chargeback or payment dispute so the company has an opportunity to review and address the concern.

Submitting a false or improper chargeback does not eliminate the customer’s payment obligations for authorized services, completed work, materials, or fees.

Metro Detroit Grab Bars may provide appointment records, signed agreements, communications, photographs, invoices, payment authorizations, and service documentation to the payment processor or financial institution when responding to a dispute.

12. Legally Required Cancellation Rights

Certain transactions may include cancellation rights under Michigan or federal law, including qualifying transactions entered into at a customer’s home or away from the seller’s regular place of business.

When a legally required cancellation period applies, Metro Detroit Grab Bars will honor that right according to the applicable law and the cancellation notice provided with the customer’s agreement.

Nothing in this Refund & Cancellation Policy waives, restricts, or replaces any consumer right that cannot legally be waived.

13. How to Cancel or Request a Refund

To cancel, reschedule, or request review of a payment, the customer should contact Metro Detroit Grab Bars using the contact information below.

The request should include:

  • Customer name
  • Appointment address
  • Telephone number
  • Email address
  • Scheduled appointment date
  • Reason for the request
  • Relevant supporting information

Submitting a request does not guarantee approval of a refund.

14. Contact Information

Metro Detroit Grab Bars
Operated by Heritage Senior Home Safety Solutions of Michigan, LLC

Email: info@metrodetroitgrabbars.com

Website: MetroDetroitGrabBars.com

15. Policy Updates

Metro Detroit Grab Bars may update this Refund & Cancellation Policy periodically.

The version posted on the website at the time of the relevant transaction will generally apply, except where a written customer agreement or applicable law provides otherwise.