Metro Detroit Grab Bars is operated by Heritage Senior Home Safety Solutions Of Michigan, LLC, doing business as Metro Detroit Grab Bars (“Metro Detroit Grab Bars,” “we,” “our,” or “us”).

By using our website, submitting an assessment request, scheduling an appointment, making a payment, or authorizing work, you agree to these Terms & Conditions and any written service agreement, estimate, authorization, or policy provided for your transaction.

If a separate signed agreement conflicts with these website Terms, the signed agreement will control for that specific service.

Section 1 — Services

Metro Detroit Grab Bars currently focuses on residential bathroom-safety assessments and professional grab-bar installation.

Services may include:

Reviewing the tub or shower area
Reviewing the toilet area
Reviewing the sink area
Reviewing the bathroom entry
Evaluating possible grab-bar placement
Reviewing wall surfaces and mounting conditions
Recommending appropriate grab-bar locations
Installing approved grab bars and mounting hardware
Inspecting and testing completed installations
Providing service documentation and receipts

The availability, scope, placement, mounting method, equipment, and price of any service remain subject to the on-site Safety Assessment, suitable installation conditions, product availability, customer authorization, and applicable legal or operational requirements.

Information displayed on the website is general information and is not a guarantee that a particular installation can be completed.

Section 2 — Safety Assessment

A Safety Assessment is a professional evaluation of the requested bathroom area and installation conditions.

The current Safety Assessment fee is $149.

Unless otherwise stated in writing:

The assessment fee is paid when the appointment is reserved
The assessment fee reserves professional time and appointment availability
The assessment fee is credited toward the applicable $579 Safe Home Package when the customer proceeds with the qualifying installation
The assessment fee is not a separate discount beyond the stated package credit
The assessment does not guarantee that installation can be completed
Recommendations may change if concealed or unexpected conditions are discovered
The customer is responsible for providing accurate property and contact information

The assessment fee, credit, rescheduling rules, and cancellation terms are also governed by the separate Refund & Cancellation Policy.

Section 3 — Safe Home Package

The advertised $579 Safe Home Package is subject to the exact package description displayed or provided at the time of booking.

Unless a written agreement states otherwise, the package may include:

One professional Safety Assessment
Two approved grab bars
Standard installation labor
Standard mounting hardware selected for the approved installation
Inspection and testing of the completed installation
Basic service documentation and receipt

The assessment payment is credited toward the package price when the qualifying installation proceeds.

The package does not automatically include:

Structural rebuilding
Wall reconstruction
Plumbing relocation
Electrical relocation
Tile replacement
Waterproofing-system replacement
Painting
Drywall finishing
Mold remediation
Asbestos or hazardous-material work
Major demolition
Work outside the approved bathroom installation area
Services not identified in the written package or agreement

Any service outside the approved package must be separately described, authorized, and priced in writing.

Section 4 — Pricing and Payment

Prices displayed on the website are subject to the stated package terms, service area, site conditions, product availability, and written confirmation.

Metro Detroit Grab Bars accepts approved credit cards, debit cards, and available flexible-payment options through an independent third-party payment provider.

Unless otherwise stated in writing:

The $149 assessment payment is required to reserve the appointment
The remaining approved installation balance is due before installation work begins
Technicians do not accept cash
Personal checks and direct ACH payments are not accepted unless specifically approved in writing
Payment approval by a third-party provider is subject to that provider’s separate terms and eligibility requirements
A submitted payment is not complete until successfully authorized and processed
Applicable taxes may be added where required

Metro Detroit Grab Bars does not determine or guarantee approval for third-party financing or flexible-payment services.

Section 5 — Customer Authorization

Only the property owner or a person with lawful authority may authorize permanent installation work.

By requesting or approving service, the customer represents that:

The customer owns the property or has legal authority to request the work
The information provided is accurate
The approved bathroom and installation area may be accessed
Required property-owner, landlord, management, or association permission has been obtained
The customer has disclosed known conditions that could affect installation
The customer understands that grab-bar installation requires permanent wall penetrations
The customer has reviewed and approved the proposed installation location before drilling begins

Metro Detroit Grab Bars may pause or decline work when authority, access, safety, payment, or property conditions cannot be confirmed.

Section 6 — Rental and Managed Properties

Installation in a rental home, apartment, condominium, assisted-living residence, or managed property requires written authorization from the property owner or authorized management representative.

The authorization must identify the approved property and installation area.

Submitting an authorization form:

Does not guarantee installation
Does not replace the Safety Assessment
Does not establish that the wall or surface is suitable
Does not authorize work outside the approved area
Does not make Metro Detroit Grab Bars responsible for lease compliance
Does not create an obligation to patch, repaint, replace tile, or restore the property at move-out

The renter or requesting party is responsible for confirming that the proposed work complies with the lease, property rules, and owner requirements.

Section 7 — Installation Conditions

Grab bars may be mounted into structural framing or with approved anchoring systems selected for the wall structure, surface, approved location, and product.

The customer understands that:

Every installation site is different
Stud locations may not match the preferred grab-bar location
Concealed plumbing, wiring, ductwork, waterproofing, blocking, damage, or other conditions may not be visible before work begins
Tile, stone, fiberglass, cultured marble, drywall, and other surfaces may react differently to drilling
Existing materials may be brittle, loose, deteriorated, cracked, improperly installed, or unsupported
Installation requires drilling and permanent wall penetrations
Openings are sealed as part of the installation process
Sealing does not create a blanket leak-proof or waterproof guarantee
Installation may be declined if suitable mounting conditions cannot be established

Metro Detroit Grab Bars will use reasonable professional care and an appropriate installation method based on conditions reasonably observable at the time of service.

Section 8 — Concealed and Pre-Existing Conditions

Metro Detroit Grab Bars is not responsible for conditions that existed before service or that could not reasonably be identified through ordinary visual inspection.

Examples may include:

Concealed plumbing
Concealed electrical wiring
Concealed ductwork
Missing or inadequate framing
Hidden water damage
Mold
Rot
Deteriorated wall material
Loose or hollow tile
Brittle stone or fiberglass
Defective waterproofing
Improper prior repairs
Code violations
Pest damage
Hazardous materials
Undisclosed property conditions

If an unexpected condition is discovered, work may be paused or stopped. The customer will be informed when reasonably possible, and additional work will not be performed without appropriate authorization.

Section 9 — Customer Responsibilities

The customer agrees to:

Provide accurate contact and property information
Provide safe and reasonable access to the bathroom
Remove personal belongings from the immediate work area
Keep children, pets, and unauthorized persons away from the work area
Identify known plumbing, wiring, wall damage, leaks, mold, or other relevant conditions
Confirm the proposed grab-bar location before drilling
Follow reasonable safety instructions
Make required payments when due
Obtain required rental or property-management authorization
Review completed work before the technician leaves when reasonably possible
Report concerns promptly

Failure to provide safe access, accurate information, authorization, or required payment may result in delay, rescheduling, cancellation, or refusal of service.

Section 10 — Appointments, Access, and Delays

Appointment times are scheduled in good faith but may be affected by traffic, weather, emergencies, prior-job conditions, product availability, illness, unsafe conditions, or other circumstances beyond reasonable control.

Customers should ensure that an authorized adult is present and that the service area is accessible.

Metro Detroit Grab Bars may reschedule, delay, or cancel an appointment when:

The property cannot be accessed
Required authorization is missing
Payment has not been completed
Conditions are unsafe
The requested work exceeds the approved scope
Suitable installation conditions cannot be established
Severe weather or an emergency affects service
A required product or component is unavailable
Continuing the work could cause unreasonable risk

Rescheduling and cancellation charges, credits, or refunds are governed by the Refund & Cancellation Policy and applicable law.

Section 11 — Changes to the Approved Work

Changes requested after the assessment or after installation begins must be reviewed and approved.

Metro Detroit Grab Bars is not required to perform:

Work outside the written agreement
Additional installations without written approval
Work that causes the total contract to exceed applicable legal or company limits
Work that requires a license, permit, certification, or trade outside the company’s approved scope
Work that creates an unreasonable safety or liability risk
Work that cannot be completed using an appropriate mounting method

No verbal statement changes the written scope unless Metro Detroit Grab Bars confirms the change in writing.

Section 12 — Photographs and Documentation

Metro Detroit Grab Bars may document the property and completed work as described in the Privacy Policy.

Documentation may include:

Exterior arrival photographs
Before-and-after bathroom photographs
Installation-area photographs
Product and hardware details
Measurements
Inspection or testing information
Customer acknowledgments
Technician records
Job identification information

These records may be used for service documentation, quality control, safety review, customer support, insurance, payment records, dispute resolution, and legal compliance.

Identifiable photographs will not intentionally be used for public advertising without separate permission.

Section 13 — Safety Information and Limitations

Grab bars are intended to provide added support when properly selected, installed, maintained, and used.

No grab bar, assessment, recommendation, or installation can eliminate every risk of slipping, falling, injury, property damage, or medical emergency.

Metro Detroit Grab Bars does not:

Provide medical diagnosis
Provide occupational-therapy services
Provide physical-therapy services
Guarantee that a fall will never occur
Guarantee that a customer can safely perform a particular activity
Determine whether a customer should live independently
Replace advice from a physician, therapist, engineer, building official, or other qualified professional

Customers should consult an appropriate licensed professional when medical, mobility, structural, or code-related advice is needed.

Section 14 — Product Selection and Availability

Product styles, sizes, finishes, ratings, and availability may change.

Metro Detroit Grab Bars may substitute a reasonably comparable product only with customer approval when the originally selected product is unavailable.

Product images, colors, and finishes displayed online may vary from the actual item because of lighting, screen settings, manufacturing changes, and supplier availability.

The customer should review the selected product before installation when reasonably possible.

Section 15 — Product Warranties

Metro Detroit Grab Bars does not provide, extend, administer, or make any warranty on products installed or supplied as part of our services.

This includes warranties relating to:

Grab bars
Finishes
Coatings
Mounting hardware
Anchors
Accessories
Manufacturer defects
Product deterioration
Product performance
Product replacement

Any manufacturer warranty that may accompany a product is provided solely by the manufacturer and is governed by the manufacturer’s own terms, limitations, registration requirements, claim procedures, and eligibility rules.

Metro Detroit Grab Bars does not guarantee that a manufacturer will approve a warranty claim, provide a replacement, issue a refund, perform a repair, or reimburse the customer.

Any written commitment concerning installation workmanship, if offered, applies only when specifically stated in the customer’s signed service agreement. It does not create or extend a warranty on the product itself.

Nothing in this section limits any right or remedy that cannot legally be excluded.

Section 16 — Third-Party Services

The website or service process may use independent third parties for:

Payment processing
Flexible-payment services
Text messaging
Telephone service
Email delivery
Website hosting
Mapping
Scheduling
Document storage
Analytics
Customer-relationship management

Third-party services are governed by their own terms and privacy practices.

Metro Detroit Grab Bars is not responsible for a third party’s independent approval decision, service interruption, website, security practice, fee, or contractual obligation, except to the extent required by law.

Section 17 — Website Use

Customers may use the website only for lawful purposes.

Users may not:

Submit false or misleading information
Attempt unauthorized access
Interfere with website operation
Upload malicious code
Misuse forms or communication tools
Impersonate another person
Copy or commercially exploit protected website content without permission
Use the website to violate any law or the rights of another person

Metro Detroit Grab Bars may restrict access or reject submissions involving suspected misuse, fraud, security threats, or unlawful activity.

Section 18 — Intellectual Property

The website’s original text, graphics, logos, designs, photographs, videos, processes, trademarks, service marks, and other content are owned by or licensed to Metro Detroit Grab Bars unless otherwise stated.

Website access does not transfer ownership or grant permission to reproduce, modify, distribute, sell, or commercially use protected content.

“Metro Detroit Grab Bars,” company logos, slogans, and related branding may not be used in a manner that suggests endorsement, affiliation, or authorization without written permission.

Section 19 — Limitation of Liability

To the fullest extent permitted by applicable law, Metro Detroit Grab Bars will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from website use, service delays, third-party services, or conditions outside its reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability established by applicable law for a party’s own negligence, willful misconduct, fraud, or other nonwaivable responsibility.

Any limitation applies only to the extent legally enforceable under the circumstances.

Section 20 — Force Majeure

Metro Detroit Grab Bars is not responsible for delay or nonperformance caused by circumstances beyond reasonable control, including:

Severe weather
Natural disasters
Fire
Flood
Utility failure
Internet or telecommunications interruption
Transportation disruption
Government action
Labor interruption
Public-health emergency
Supplier shortage
Product recall
Illness or emergency
Unsafe property conditions

When reasonably possible, we will communicate with the customer and attempt to reschedule affected services.

Section 21 — Governing Law

These Terms & Conditions are governed by the laws of the State of Michigan, without limiting any consumer protection that applies under federal or state law.

Any legal proceeding relating to these Terms or services must be brought in a court with proper jurisdiction and venue, subject to applicable law.

Section 22 — Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

An invalid provision will be interpreted or limited only as necessary to make it enforceable where legally permitted.

Section 23 — No Waiver

Failure by Metro Detroit Grab Bars to enforce a provision does not permanently waive the right to enforce that provision later.

A waiver is effective only when clearly stated in writing by an authorized company representative.

Section 24 — Changes to These Terms

We may update these Terms & Conditions as our services, pricing, technology, operations, or legal requirements change.

The “Last Updated” date will be revised when changes are published.

Changes apply prospectively unless applicable law or a written agreement provides otherwise.

Section 25 — Contact Us

Questions about these Terms & Conditions may be directed to:

Metro Detroit Grab Bars
Operated by Heritage Senior Home Safety Solutions Of Michigan, LLC

Telephone: (947) 233-0991
Email: info@metrodetroitgrabbars.com
Website: MetroDetroitGrabBars.com

Please include “Terms Question” in the email subject line when contacting us about these Terms & Conditions.