This Privacy Policy explains how Heritage Senior Home Safety Solutions Of Michigan, LLC, doing business as Metro Detroit Grab Bars (“Metro Detroit Grab Bars,” “we,” “our,” or “us”), collects, uses, stores, and shares information when you visit our website, request a Safety Assessment, communicate with us, make a payment, or receive our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Section 1 — Information We May Collect

We may collect information that you provide directly to us, including:

Your name
Telephone number
Email address
Property or service address
Apartment or unit number
Preferred contact method
Appointment preferences
Information included in a Safety Assessment request
Whether the property is owned, rented, or managed by another party
Rental-property authorization information
Bathroom locations or areas where support may be needed
Notes, questions, or concerns you choose to provide
Information needed to prepare estimates, receipts, service records, or installation documentation
Communications sent by telephone, email, text message, website form, or other approved channel

Please do not send Social Security numbers, banking passwords, complete medical records, or other sensitive information that we have not specifically requested.

Section 2 — Property and Service Documentation

To document an assessment or installation, we may collect and retain information associated with the property and completed work, including:

A photograph of the exterior of the service location
Before-and-after photographs of the approved bathroom installation area
Photographs of installed grab bars or related equipment
Installation measurements and mounting information
Product, hardware, and placement details
Job identification numbers
Appointment and completion dates
Technician or salesperson assignment information
Customer approvals, acknowledgments, or signatures
Testing, inspection, or completion records

These materials may be used for service documentation, quality control, customer support, payment or contract records, dispute resolution, training, safety review, insurance purposes, and legal or regulatory compliance.

We will not intentionally use identifiable photographs of a customer’s home for public advertising without separate permission.

Section 3 — Website and Technical Information

When you use our website, certain technical information may be collected automatically, such as:

Internet Protocol address
Browser and device type
Operating system
Pages visited
Date and time of a visit
Referring page or website
Button clicks and form activity
General website performance and error information
Information stored in browser cookies, local storage, or similar technologies

The assessment form may temporarily store entered information in the customer’s browser so that the information is not immediately lost if the drawer is closed, the form is reopened, or the customer moves between pages.

Customers using a shared or public device should close the browser and clear stored website data when appropriate.

Section 4 — How We Use Information

We may use collected information to:

Respond to questions or requests
Process Safety Assessment requests
Determine whether a property is within our service area
Schedule and manage appointments
Communicate appointment confirmations, reminders, updates, and arrival information
Evaluate requested bathroom-safety services
Prepare recommendations, estimates, invoices, receipts, and service records
Process payments
Confirm rental-property authorization requirements
Assign and identify the appropriate technician or representative
Document assessment and installation activity
Provide customer support
Maintain and improve our website, services, and internal operations
Detect errors, misuse, fraud, security risks, or prohibited activity
Measure website and marketing performance
Comply with applicable contracts, laws, regulations, insurance requirements, or lawful requests
Protect the rights, safety, property, and operations of our customers, personnel, company, and others

We will use information only for legitimate business purposes connected to our services, operations, customer relationships, and legal obligations.

Section 5 — Payments

Metro Detroit Grab Bars may use an independent payment processor to handle credit-card, debit-card, or flexible-payment transactions.

Payment information may be entered directly into the payment provider’s secure system. Metro Detroit Grab Bars may receive limited transaction information, such as:

Customer name
Payment status
Transaction date
Amount paid
Payment method type
Transaction or receipt identification number

We do not intend to store complete payment-card numbers or card-security codes in our general customer records.

The payment provider’s handling of information is governed by its own privacy policy and terms.

Section 6 — Text Messages, Telephone Calls, and Email

When you provide a telephone number or email address, we may use it to communicate with you about:

Your inquiry
Safety Assessment requests
Scheduling
Appointment reminders
Technician identification
Arrival or estimated-time updates
Payment or receipt information
Rental-property authorization
Customer-service follow-up
Other service-related matters

Consent to receive automated marketing text messages is not a condition of purchasing services.

Text-message consent and mobile telephone information will not be sold or shared with third parties for their independent marketing purposes.

Message and data rates may apply. Text-message frequency may vary. Customers may reply STOP to end applicable text messages and HELP for assistance, subject to the separate SMS Terms of Service.

Transactional or service communications may also be delivered by telephone or email where permitted.

Section 7 — When Information May Be Shared

We may share information only as reasonably necessary with parties that help us operate our business or provide requested services, including:

Website hosting and software providers
Customer-relationship-management providers
Payment processors
Email-delivery providers
Text-messaging and telephone-service providers
Scheduling, document, storage, security, and analytics providers
Authorized technicians, employees, contractors, or service representatives
Professional advisers, including attorneys, accountants, insurers, and consultants
Government agencies, courts, law enforcement, or regulatory authorities when required or permitted by law
A successor organization involved in a merger, sale, financing, restructuring, or transfer of business assets

These parties may receive only the information reasonably necessary to perform the relevant service or legal function.

Metro Detroit Grab Bars does not sell customer personal information to data brokers or unrelated third parties for their independent marketing purposes.

Section 8 — Rental and Managed Properties

If services are requested for a rental home, apartment, condominium, assisted-living residence, or managed property, we may collect information relating to the property owner, landlord, authorized manager, housing provider, or association.

This information may be used to:

Confirm that authorization is required
Review written authorization
Identify the approved property and installation area
Communicate about permission or property requirements
Document authorization before an assessment or installation is confirmed

Submitting an authorization document does not guarantee that installation can be performed. Final installation remains subject to the Safety Assessment, suitable site conditions, service availability, and company approval.

Section 9 — Information Retention

We retain information for as long as reasonably necessary to:

Provide requested services
Maintain customer and job records
Process or document payments
Respond to questions, complaints, or disputes
Meet accounting, tax, insurance, contractual, safety, and legal obligations
Protect our legitimate business interests
Maintain required records

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to legal, contractual, technical, and recordkeeping requirements.

Section 10 — Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, software platform, storage system, or security method can be guaranteed to be completely secure. Customers should use care when sending information electronically and should not submit information that is not necessary for the requested service.

Section 11 — Customer Choices and Requests

Customers may contact us to:

Ask what contact information we have on file
Request correction of inaccurate contact information
Update communication preferences
Request deletion of information where deletion is reasonably available and not restricted by legal, contractual, safety, payment, or recordkeeping obligations
Withdraw from applicable marketing communications
Ask questions about our privacy practices

We may need to verify the requester’s identity before completing certain requests.

Some information cannot be deleted immediately when it is needed for completed transactions, service documentation, payment records, fraud prevention, safety records, legal obligations, or the establishment, exercise, or defense of legal claims.

Section 12 — Cookies and Similar Technologies

Our website may use cookies, browser storage, analytics, or similar technologies to:

Operate website features
Preserve form progress
Remember customer selections
Understand website use
Measure performance
Diagnose technical problems
Improve the customer experience
Support security and fraud prevention

Browser settings may allow customers to block, limit, or delete certain stored information. Disabling these technologies may affect the operation of some website features.

Section 13 — Third-Party Websites and Services

Our website may contain links to third-party websites, forms, payment services, maps, social platforms, or other services that we do not control.

This Privacy Policy does not govern the privacy practices of those third parties. Customers should review the privacy policies and terms of any third-party service they use.

Section 14 — Children’s Privacy

Our website and services are intended for adults requesting home-safety information or services.

We do not knowingly collect personal information directly from children under 13 through the website. If we learn that a child under 13 submitted personal information without appropriate authorization, we will take reasonable steps to delete it when required.

A parent, guardian, caregiver, or legally authorized adult may contact us regarding services intended to support another person.

Section 15 — Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, business practices, or legal obligations change.

When the policy is updated, we will revise the “Last Updated” date shown at the top of the page. Material changes may also be communicated through the website or another appropriate method.

Continued use of the website after an update means the customer acknowledges the revised policy.

Section 16 — Contact Us

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

Metro Detroit Grab Bars
Operated by Heritage Senior Home Safety Solutions Of Michigan, LLC

Telephone: (947) 233-0991
Email: info@metrodetroitgrabbars.com
Website: MetroDetroitGrabBars.com

Please include “Privacy Request” in the email subject line when contacting us about personal information.